Privacy Policy

1. Introduction

At Arkose.Solutions ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you provide to us when using our AI CAPTCHA solving service (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By accessing or using our Service, you consent to the practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Service.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

When you register for an account or use our Service, we may collect:

• Email address
• Username and password
• Payment information (processed through secure third-party payment processors)
• IP address and device information
• Communications with our support team

2.2 Usage Data

We collect information about how you use our Service, including:

• Number of CAPTCHA solving requests
• Success and failure rates
• API usage statistics
• Login activity and session information

2.3 Technical Data

Our servers automatically record certain information when you use our Service, including:

• Browser type and version
• Operating system
• Referring/exit pages
• Date/time stamps
• Error logs

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Service
• Processing transactions and managing your account
• Responding to your inquiries and support requests
• Sending service-related notifications and updates
• Monitoring and analyzing usage patterns and trends
• Detecting and preventing fraudulent or unauthorized activity
• Complying with legal obligations

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Usage data may be retained for analytical and service improvement purposes for a longer period in an aggregated form.

We will delete your account information upon request, except where we are legally required to maintain certain records.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service. These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5.4 With Your Consent

We may share your information with your consent or at your direction.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your account is protected by a password. You are responsible for keeping your password confidential and for all activities that occur under your account.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We use cookies for the following purposes:

• To authenticate users and maintain session information
• To remember your preferences and settings
• To analyze usage patterns and traffic
• To improve our Service

9. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including personal information, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.